Customer service
FAQ and Knowledge Agent
Keeps your help content accurate and finds the gaps
Included in Growth Automation and above · Typically live in 2 weeks
The problem it solves
Help articles go stale, and nobody knows which questions have no answer at all.
The agent watches real questions, identifies gaps in the help centre, drafts new articles for review and flags content that contradicts current policy.
What it does
- Finds unanswered question patterns
- Drafts articles for human approval
- Flags contradictions and stale content
- Suggests better titles and structure
- Measures which answers get used
Example workflow
- 1Questions collected from real channels
- 2Agent clusters the gaps
- 3Draft articles prepared
- 4Team approves and publishes
- 5Usage measured and refined
Business outcomes
- Fewer repeat tickets
- Help content that stays current
- Evidence of what customers ask
Typical integrations
Zendesk Guide Notion Confluence Intercom
Using something else? Most tools with an API can be connected — tell us your stack and we will confirm.